Refund and Returns Policy for Amiable Group Ltd Grocery Website

1. Returns Eligibility:

– Perishable and Fresh Items: Due to the nature of perishable and fresh food items, we cannot accept returns or offer refunds for these products unless they are damaged or defective upon delivery. If you receive a damaged or spoiled perishable item, please contact our customer support team within 24 hours of delivery to initiate a return or refund.
– Non-Perishable Items: For non-perishable items, you may be eligible for a return or refund if you contact us within 7 days of receiving the product. The item must be unused, unopened, and in its original packaging. We reserve the right to deny a return if the product does not meet these conditions.

2. Return Process:

To initiate a return, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team either through our website or by email or phone, providing your order details and the reason for the return.
b. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
c. Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Ship the item back to us using a traceable shipping method to ensure its safe arrival.
d. Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or arrange for a replacement as per your preference and our policy.

3. Refund Process:

– For eligible returns, we will initiate the refund process within a reasonable timeframe. Refunds will be issued using the original payment method used for the purchase.
– Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card provider.

4. Non-Returnable Items:

The following items are non-returnable:
– Perishable and fresh food items (except in the case of damage or defects)
– Items that have been used, opened, or not in their original packaging
– Items purchased on sale or with a promotional discount (unless otherwise stated)

5. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact our customer support team immediately. We may require photographic evidence of the damage or defect to process the return or replacement.
– In the case of a damaged or defective item, we will arrange for its return or offer a refund or replacement, depending on product availability and your preference.

6. Customer Support:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team. We are here to assist you and provide further guidance on the return or refund process.

Please note that this Refund and Returns Policy applies only to purchases made on the Amiable Grocers website. For products purchased through third-party retailers or other channels, please refer to their respective return policies.

Amiable Grocers reserves the right to update or modify this Refund and Returns Policy at any time. Please review this policy periodically for any changes.